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Long Island, NY [map]
60 Hudson Street, NYC
111 8th Ave, NYC

On-Net Service Available
60 Hudson Street, NYC
111 8th Ave, NYC
Hicksville, NY

Off-Net Service Available
Long Island, NY
New York City
Eastern New Jersey

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FAQ

FAQ Answers

  • Are there any contracts to sign?
    Yes. All new colocation customers are placed on a 12 month service agreement. When you add new services you have the option of extending your existing agreement with the new service added or the option to create a completely separate agreement with that service exclusively.
     
  • Can I install my equipment myself?
    Yes, we can schedule a time at which you may install your equipment. For security reasons, all non-staff visitors must be escorted at all times and therefore we must schedule the install at least 24hrs in advance.  
  • Can I ship my equipment and have you install it?
    You can ship your equiptment to us preconfigured and we will rack and cable the equiptment. Basic remote hands support is also included at time of install. Upon signing up, we will provide you with the details necessary to ship your hardware to us. .
     
  • Can I put whatever I want on my servers?
    We do not monitor the content of our clients' hardware but if we receive complaints about illegal content we will take action according to our written agreements.
     
  • Can I install my own switches and other hardware?
    Yes, you may install anything you wish in the space you pay for as long as it does not have any affect on other clients' hardware or services.
     
  • Can I install any size server?
    Absolutely. As long as it will fit in our racks, you can send any equipment you'd like.  
  • Do I share cabinet space with other customers?
    If you purchase anything less than a full cabinet, chances are you will share cabinet space with other customers. Be assured though, that your hardware is always clearly separated from that of other customers' and nobody will have access to your equipment except you or us.  
  • Do you have an SLA?
    Yes, we have a 99.9% network uptime guarantee which we provide to you in writing.
  • Do you offer "remote hands" service?
    Yes, and best of all, it's FREE! Remote hands services that include server reboots and hardware swaps and installs are absolutely free to our clients. Any other "remote hands" type services that are not covered by this definition are billed at $125/hr for emergency work. We charge $79/hr for non-emergency work scheduled in advance and performed during normal business hours. If the the amount of "free remote hands" assistance exceeds three hours during any contigious three month period, you will be billed for the additional time.
  • How many U's are in a cabinet?
    A cabinet is normally 42U's high, but keep in mind that space is lost for electrical outlets, switches, routers, or any remote management consoles necessary to provide and manage your service.  
  • What billing periods do you offer?
    Billing cycles run from the 1st to the end of each month or the 15th to the 15th depending on when you started service with us. All services are billed for the month in advance except for usage based services, which are billed for the month in arrears.
  • What do I need to do to get started?
    To get started, simply generate an instant co-location quote. A representative will then provide you with the necessary paperwork to get started. Once all paperwork and billing information is received, we will decide how you would prefer to go about installing your hardware. If you decide to install it yourself, we will schedule a date and time at which we can meet at the datacenter to install your hardware. If you decide to ship your hardware, we will provide the necessary shipping details to proceed. Once your hardware is in, there is nothing more to do but utilize the services you have purchased.  
  • What forms of payment do you accept?
    Customers may pay by either credit card or e-check.  
  • What hardware do you recommend?
    We always recommend that our clients install hardware that they project to easily fit their needs for at least 1 year from the installation date. Because all service agreements are a minimum of 12 months, it is best to put in hardware that will continue to perform later on down the road.  
  • What if I want to cancel my service early?
    Service agreements may be cancelled with 60 days' notice. You would be responsible for paying the rest of the estimated service fees for the remainder of the contract.  
  • What is 95th percentile?
    95th percentile refers to the top 95th percent of your bandwidth. In most cases, when measuring your average bandwidth transfer rate, we will remove the top 5% off of the "record" prior to averaging your bandwidth use. This ensures that spikes in traffic do not cause your rates to fluctuate substantially.
  • What is a "bandwidth commit"?
    Buyers who wish to access lower bandwidth rates are required to commit to a minimum bandwidth range. Commiting to a minimum bandwidth use amount will result in lower pricing, but if the prepaid bandwidth is not used, the client will still be responsible for paying for the full commitment.  
  • What is a Mbps?
    Mbps is a measurement used to calculate transfer speed. Mbps stands for Megabits per second. A sustained transfer rate of 1 Megabit per second over a period of one month would total approximately 300GB (Gigabytes) of total transfer. Since transfer rates are averaged, if half the time the transfer rate was .5 Mbps, then half the time was 1.5 Mbps, the average would still be 1Mbps, and the total amount of information transferred would still average out to be the same.
  • What is a U of space?
    A U of space is also known as a unit. It is the 1.75" of vertical space occupied in a standard rack or cabinet.  
  • What is your Acceptable Use Policy?
    You can view our AUP online at http://www.ironcolo.com/aup.php 
  • What is your SPAM policy?
    IronColo does not tolerate SPAM in any way. If you or a user on any of your servers is sending out SPAM you will receive one warning before more serious action is taken according to written agreements.
  • Will I have access to my equipment?
    Access to equipment is provided on a scheduled basis and all access requests must be scheduled in advance. We request 24 hour notice for non-emergency work. Emergency access or assistance is available any time day or night by phoning our 24/7 call center. For security reasons all non-staff visitors must be escorted at all times within the facility.
IronColo.com offers quality colocation, bandwidth, and management services in privately owned Long Island, New York and Chicago Datacenters

IronColo.com and the IronColo.com mark is property of Convergent Network Services - © 2005
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